Shipping

Shipping Details

FREE SHIPPING on all orders over R1 000.
Delivery charges are R150.00 per order.
For INTERNATIONAL DELIVERIES, a quote will be arranged through the online department. Please contact us here with the delivery address & the product you would like to order.
IMPORT DUTIES: WielerSport Cycles will not be responsible for paying Import Duty Charges to countries in Southern Africa. It is the client’s responsibility to find out how much the Import Duty Charges are for their specific country before ordering products from WielerSport Cycles.

WielerSport Cycles delivers from Monday to Friday, between 08:00 and 17:00.
WielerSport Cycles deliveries will be done 3-7 working days after date of order.
International lead times will be communicated on an individual basis.
WielerSport Cycles uses the services of Courier Guys for the delivery of all online orders. We can ship to any physical address but unfortunately, we do not ship to PO Boxes.

The parcels will be returned to our offices, and we will then contact you to reschedule delivery.
Note that you will be charged again for delivery.
Please ensure that you give the correct delivery details on your order and ensure someone responsible is there to sign and receive your order.
WielerSport Cycles will not be held responsible whatsoever for missing parcels, should parcels be signed for at the delivery address provided.

If there is a product that requires an extended delivery time, we will notify you telephonically.
All items with extended delivery times are shipped, with your approval, as soon as they become available from the manufacturer.

If you would like to return or exchange your order. Please contact us here with your order number and the details of your request.
Online orders can also be exchanged or returned to our store.
You will receive a printable waybill that needs to be signed and attached to your parcel. This process protects our customers against any lost parcels.
The parcel will be delivered back to WielerSport Cycles.
Your new order will be processed and dispatched, or a refund will be processed depending on your request.

Please contact us here for further queries.

Customer service hours: Monday to Friday: 08h00 to 17h00